Thank you Gary and Ness for the great job you did installing Lucy's new doggie door. The first thing she did was growl at it and refused to use it. It was really quite funny. I guess she was used to the old shabby one and didn't know what this beautiful new object was where her door used to be. Well by morning she had everything figured out and is now happily going in and out as usual. Thank you for all your kindness. I was very fortunate to find you both. The installation is perfect and the cost for what you did reasonable. It was a pleasure meeting you both and wish you must success in your business.